Hermantown’s Utility Department is located in City Hall at the Governmental Services Building at 5105 Maple Grove Road. The office hours are Monday through Friday, 8 a.m. to 4:30 p.m. daily. The Utility Department is available by phone at 218-729-3609 and fax at 218-729-3620. Janice Shepherd, the Utility Department Billing Clerk, can be reached via e-mail at firstname.lastname@example.org.
If you have an after-hours utility emergency, the contact number is 877-797-9839. Always be sure to call before you dig regarding underground utilities. Gopher State One Call can be reached at 800-252-1166 or 651-454-0002.
We understand that sometimes assistance is needed in paying a utility bill. If this is the case, contact either St. Louis County Social Services (218-726-2101) or Salvation Army (218-722-7934) to see if you are eligible for additional support.
The following FAQs and compiled information may answer any additional questions. If you don’t see your question answered below, be sure to reach out to Janice Shepherd via the e-mail or phone number above.
Frequently Asked Questions
Can I pay my bills online?
Yes, use the following link to access our secure, online payment partner.
Does Hermantown offer Electronic Bill Pay?
No, we currently do not offer electronic bill pay through our website, however, we do offer automatic payments thru checking or savings account and email billing and we do accept payments from on-line bill pay from your bank. We now accept credit card payments via our website at the above link or in person at City Hall.
Do we offer a special rate for watering lawns?
We offer a special rate for watering new sod only. Please call the utility billing office at 218-729-3600 for more information.
How do I find out if there are any levied or pending assessments on my property?
You will need to submit a request to the Utility Department, and be sure to include your name, property address and parcel number.
How do I get hooked up to City water and sewer?
If water and sewer are available at your property, you must come in to our office at 5105 Maple Grove Road and fill out applications, pay for hook up charges and any other charges that may apply to your property location. You must also hire your own contractor to install your service line, and we strongly recommend you hire an excavator that carries insurance. Once your line is in place and inspected, we will install your meter and begin billing you for usage on a monthly basis.
What do I have to do if I am moving?
You need to call our office 218-729-3600 to inform us of your moving date, new address and name of new owner. On the day you move, we will take a final reading and mail you your last billing statement.
Who do I contact in order to have my well or septic tested?
Well and septic testing are handled by the St. Louis County Health Department – Sewage Treatment System Permit & Well Water Testing Division at 218-725-5200.
Why is there a service charge on my bill?
This is a monthly charge that is applied to all utility customers to cover administrative costs and fixed monthly operating costs. It is not a late fee.
Why is my bill so high this month?
Remember your monthly bill is based on how much water you use. It will fluctuate based on your usage.