PAY MY BILL / PORTAL ACCESS
START UTILITY SERVICE
STOP UTILITY SERVICEHermantown provides a quartet of utility services for residents; water, sewer, streetlights, and stormwater services. Not all residents have water and sewer, but everyone is supported by the stormwater infrastructure of the city, as well as our streetlights.
HERMANTOWN RESIDENT UTILITY PORTAL ACCESS
Looking for the Lateral Line/I & I Compliance Form?
High Utility Bill? Possible Answers.
Water and Sewer Rate Information
Hermantown’s Utility Department is located in City Hall at the Governmental Services Building at 5105 Maple Grove Road. The office hours are Monday through Friday, 8 a.m. to 4:30 p.m. daily. The Utility Department is available by phone at 218-729-3609 and fax at 218-729-3620. The City’s Utility Billing Clerk, Lindsay Townsend, can also be reached via e-mail at [email protected].
If you have an after-hours utility emergency, the contact number is 877-797-9839. Always be sure to call before you dig near possible underground utilities. Gopher State One Call can be reached at 800-252-1166 or 651-454-0002.
We understand that sometimes assistance is needed in paying a utility bill. If this is the case, contact either St. Louis County Social Services (218-726-2101) or Salvation Army (218-722-7934) to see if you are eligible for additional support.
The following FAQs and compiled information may answer any additional questions. If you don’t see your question answered here, be sure to reach out to the Utility Billing Department via the phone number above.
Utility and Infrastructure Director
Trish Crego
[email protected]
(218) 729-3600
Frequently Asked Questions
Can I pay my bills online?
Yes, use the following link to access our secure, online payment portal.
Does Hermantown offer Electronic Bill Pay?
You can arrange one-time or monthly credit card payments in the Hermantown Resident Utility Portal. Additionally, you can have the City pull your payment from your account by completing the following form and returning it to City Hall.
How do I find out if there are any levied or pending assessments on my property?
You will need to submit a request to the Utility Department and be sure to include your name, property address, and parcel number. Please contact 218-729-3609 to learn more.
How do I get hooked up to City water and sewer?
The online application for new water and sewer service, or switching ownership, can be found here.
If water and sewer are available at your property, you must fill out the appropriate applications, pay for hook-up charges and any other charges that may apply to your property location. You must also hire your own contractor to install your service line, and we strongly recommend you hire an excavator that carries insurance. Once your line is in place and inspected, we will install your meter and begin billing you for usage on a monthly basis.
What do I have to do if I am moving?
You can inform us of your moving date and necessary information at the following links.
Who do I contact in order to have my well or septic tested?
Well and septic testing are handled by the St. Louis County Health Department – Sewage Treatment System Permit & Well Water Testing Division at 218-725-5200.
Why is there a service charge on my bill?
This is a monthly charge that is applied to all utility customers to cover administrative costs and fixed monthly operating costs. It is not a late fee.
Why is my bill so high this month?
The monthly bill is based on water usage and will fluctuate accordingly. Higher-than-expected bills are almost always usage-related, simply using more water than you believe or feel you used. Beyond usage, there is further information regarding other possible issues found here.
What about I & I or Lateral Line inspections?
Recent changes instituted by Western Lake Superior Sanitary District (WLSSD) have communities, including Hermantown, requiring lateral line inspections. In Hermantown, these inspections are required when a home more than 10 years old is sold.
The necessary form can be found here to complete that process.